Frequently Asked Questions
Everything you need to know about shopping and selling with us
How do you ensure the authenticity of your items?
Our expert buyers meticulously inspect every item to ensure authenticity and quality. We have a zero-tolerance policy for counterfeit goods and utilize rigorous appraisal standards before any product is listed.
What is your return policy for online purchases?
We accept returns on online orders within 7 days of delivery, provided the security tag remains attached and the item is in its original condition. Please note that all in-store purchases are final sale.
How long does shipping take?
Orders are typically processed within 2-3 business days. Once shipped, standard delivery usually takes 3-7 business days depending on your location within the United States.
Can I sell my clothes to 2nd STREET online?
Currently, our buying service is only available in-person at our physical store locations. We invite you to bring your gently used items to any of our shops for an immediate appraisal and payout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the items professionally cleaned before being sold?
While we ensure all items meet our high standards for cleanliness and condition, we recommend that customers wash or dry clean their unique second-hand finds according to the care label instructions upon receipt.